BUSINESS SUPPORT

Technical Support Specialist

Job Overview

We are seeking a Technical Support VA to assist users with Tier 1 IT issues. You will troubleshoot software problems, assist with account access, and manage tickets. The ideal candidate has a problem-solving mindset and can explain technical concepts to non-technical people.

Skills & Qualifications

IT Knowledge: Understanding of Tier 1 troubleshooting (Password resets, software config).
Tools: Experience with Freshdesk, Zendesk, or similar platforms.
Communication: Ability to explain technical fixes clearly to beginners.
Problem Solving: Strong analytical skills to diagnose root causes.

Key Responsibilities

Troubleshooting: Diagnose and resolve basic software and hardware issues.
Ticket Management: Log and track incidents in helpdesk software.
User Support: Guide users through software installations or account setups.
Documentation: Create help articles or FAQs for common issues.

Benefits & Compensation

Build your career with a company that values you.

Entry Level

$6.00 – $8.00 /hr

Intermediate

$8.00 – $12.00 /hr

Advanced

$12.00 – $18.00 /hr

Fair & Competitive Pay

Get paid fairly for your hard work and dedication. We offer rates that respect your expertise, with opportunities for performance bonuses and career salary growth.

Health Insurance Allowance

We provide a health insurance allowance that puts you in control. Shop and find the HMO or insurance plan that best fits your specific needs and those of your family.

Disaster Relief Support

We stand by you when it matters most. Benefit from our commitment to offer guidance, financial aid, and support during natural disasters as you recover.

Dream Management Coaching

We care about who you are outside of work. We provide personal coaches to help you identify and attain your biggest life dreams—whether that’s buying a home or starting a business.

Continuous Skills Development

We offer continuous training and mentorship to help you upgrade your skills. From technical workshops to soft skills, we help you advance your career.

A Voice That Is Heard

Join a community where your growth is prioritized and your achievements are celebrated. You are never “just a number” here.

Technical Support Specialist

Be Part of our Team Today!

APPLY NOW